Order change control with versioning and customer notification
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As a Customer Service Rep, I want to manage order changes with versioning and notify customers of changes, so that we reduce disputes and keep a clear order history.
As a Customer Service Rep
I want manage order changes with versioning and notify customers of changes
So that we reduce disputes and keep a clear order history
Capability tags
Required features
Acceptance criteria
- Order changes create a new version and record the delta.
- Customer notifications can be configured (email template).
- Material changes require approval (configurable).
Related stories
More in the parent area
- Order validation with credit and compliance checks — sales/order-management/order-capture/order-validation