RMA processing with disposition and credit initiation
Reusable user story mapped to taxonomy.
sales/order-management/returns-credits/rma-processing · BusinessTaxonomy Seed · 2026-01-06
Story
As a Returns Specialist, I want to process return requests with disposition decisions and initiate credits, so that returns are handled consistently and financial impact is controlled.
Acceptance criteria
- ☑RMAs capture reason codes, photos/documents, and approval status.
- ☑Disposition outcomes (restock/scrap/repair) are tracked.
- ☑Credit initiation links to the original order and is auditable.
Required features
RMA workflowDispositionCredit initiation